Yaesu customer service

A few months ago a lightning strike took out some of the equipment here. All of it was soon replaced, with one exception – my FT857D.

After the strike, the ’857 would no longer power up and a check of the fuses showed them to be okay. I’ve only used a repair service once before, one with whom I was quite happy. Unfortunately, N1EQ (who I continue to recommend highly) doesn’t work on the smaller mobile DC-daylight rigs. A call to several other services, based on their eHam reviews, ended with the same result – no one wants to touch these tiny rigs!

I don’t really blame them…

That left only one choice – Yaesu, with a fairly low rating on eHam. I dread dealing with  huge companies and avoid them when possible. I’m a Mom & Pop kinda guy, given the choice.

A call to their customer service rep confirmed their shipping address and their fee for an estimate ($30), then:

  • 21 Dec – mailed the radio to California via UPS.
  • 27 Dec – Yaesu rep called to verify receipt of radio and ask permission to charge my VISA card the $30
  • 29 Dec – Yaesu called to inform me that the repair fee would be $70 minus the $30 that I’d paid for the estimate, so $40 total - far less than I’d been expecting
  • 31 Dec – Yaesu called to inform me that radio is now enroute via UPS and gave me a tracking number
  • 5 Jan – Radio arives and works like a charm

The whole processs couldn’t have gone better. Total turn-around time was 2 weeks despite including two major holidays.

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  4 comments for “Yaesu customer service

  1. January 5, 2011 at 10:24 pm

    Heartening to hear of great service from a big company. Bad news travels faster than good of course, which I’m guessing is the reason for the negative reviews on eHam.

    Did they tell what the problem was with the radio John?

  2. January 5, 2011 at 10:58 pm

    Dave it was a chip that applies power to the rig when the power button is pressed and held (soft start). I’ll add my review to eHam in a day or two.

  3. January 6, 2011 at 5:22 am

    Good morning John, nice to hear it all worked out ok and the turn around time was great considering it was the holidays. Also there communication with you was outstanding. Some companies (ham related) I have sent payment and hear nothing until the item arrives here, I then send them an email to let them know it arrived ok….still hear nothing.

  4. January 6, 2011 at 10:10 am

    Yeah, it surprised me too and I’m sorry for putting it off for so long – just didn’t want to deal with them and only got the rig fixed to make it sellable and hopefully recoup something for it. I’ll keep it now but need to find a use for it…satellites…?

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