A few months ago a lightning strike took out some of the equipment here. All of it was soon replaced, with one exception – my FT857D.
After the strike, the ’857 would no longer power up and a check of the fuses showed them to be okay. I’ve only used a repair service once before, one with whom I was quite happy. Unfortunately, N1EQ (who I continue to recommend highly) doesn’t work on the smaller mobile DC-daylight rigs. A call to several other services, based on their eHam reviews, ended with the same result – no one wants to touch these tiny rigs!
I don’t really blame them…
That left only one choice – Yaesu, with a fairly low rating on eHam. I dread dealing with huge companies and avoid them when possible. I’m a Mom & Pop kinda guy, given the choice.
A call to their customer service rep confirmed their shipping address and their fee for an estimate ($30), then:
- 21 Dec – mailed the radio to California via UPS.
- 27 Dec – Yaesu rep called to verify receipt of radio and ask permission to charge my VISA card the $30
- 29 Dec – Yaesu called to inform me that the repair fee would be $70 minus the $30 that I’d paid for the estimate, so $40 total - far less than I’d been expecting
- 31 Dec – Yaesu called to inform me that radio is now enroute via UPS and gave me a tracking number
- 5 Jan – Radio arives and works like a charm
The whole processs couldn’t have gone better. Total turn-around time was 2 weeks despite including two major holidays.